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Position Details & Responsibilities

Our client is seeking a Product Support Manager based in a state in the Southeast. 

This role will report to the organization's President and will lead the parts and service departments across multiple branches.

Responsibilities include:

• Lead the parts and service departments for multiple locations
• Ensure high levels of customer support and satisfaction
• Manage the product support process 
• Provide customer training on new equipment

For more details about this role and to learn about the specific location of this role, please apply or reach out directly to Kimberly Brenner at Herk and Associates

KimB@herkandassociates.com 

Qualifications

• 5+ years of related equipment experience
• Strong customer service and problem-solving skills
• Experience leading multiple branches
• Understands the day to day intricacies of leading a branch
• Warranty and P&L statement experience